Javed Ahmed

About Javed Ahmed

Experienced operations leader in the financial technology sector with 5+ years of driving merchant success. I specialize in:Payment Aggregator Coordination: Streamlining merchant onboarding and offering diverse payment options.Onboarding Management: Overseeing the entire process for seamless platform integration.Partner Relationship Management: Building strong partnerships for mutual growth.Transaction Monitoring & Support: Ensuring smooth transactions and proactive merchant assistance.Lead Conversion & Growth: Converting leads into active merchants and driving platform engagement.Process Improvement: Continuously optimizing processes for efficiency and scalability.Passionate about delivering value to merchants and fostering long-term partnerships in the ever-evolving FinTech landscape.

Experience

1. Manager

   Nimbbl

   Jul 2022 — Present · New Delhi, IN

   Key Responsibilities: 1. Payment Aggregator Coordination: Lead and coordinate with multiple payment aggregators to ensure a smooth and efficient onboarding process for merchants, while providing diverse payment options. Onboarding Management: Oversee the entire onboarding process, including making applications, configurations, and routing changes to successfully onboard merchants to the platform. Partner Relationship Management: Build and maintain strong, productive relationships with both new and existing payment partners to ensure seamless collaboration and mutual growth. Transaction Monitoring: Monitor merchant transactions consistently to ensure a smooth experience and identify any potential issues that may impact merchant satisfaction. Team Collaboration & Process Improvement: Facilitate regular team meetings with payment partners to discuss and improve processes, aligning with the organization’s broader goals and objectives. Lead Conversion: Take on additional responsibilities such as outbound calling to leads generated through the website, helping in the conversion of leads into active merchants. Merchant Support: Work closely with new merchants to understand their specific needs and provide tailored support to help them achieve success on the platform. Process Documentation: Maintain detailed records of all actions and meetings, providing insights for management and continuous process improvements. Product Knowledge & Merchant Assistance: Respond to merchant inquiries with in-depth knowledge of platform products, ensuring high levels of satisfaction and fostering long-term relationships.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech