Javed Ahmed
Senior Product Support Specialist Emea @Box
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WORK HISTORY
Senior Product Support Specialist Emea @Box
Assisting customers with a wide range of Box Products from a support perspective to ensure they receive the highest level of service during their interactions with us. Conducting onboarding sessions for premier customers, ensuring a strong collaboration is enabled with Box Support Proficiently troubleshooting issues using Zendesk and Zoom, delivering a superior quality of support. Collaborating with Customer Success Managers and Account Executives to expedite the resolution of customer concerns in a timely fashion. Cultivating relationships with our esteemed Premier customers, offering a tailored and personalized experience. Assuming responsibility for handling escalations and fostering close collaboration among all relevant teams.
EDUCATION
Barnet College
GNVQ Media Advanced IT
SKILLS
ABOUT JAVED AHMED
Experienced, adaptable professional with a genuine passion for giving the very best customer experience.
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