Javed Abbas

Senior Salesforce Business Analyst | Sales Cloud & Service Cloud | Process Optimization | Requirements & UAT Expert | 2x Salesforce Certified | Agile Delivery | Healthcare & CRM Specialist

Role
Salesforce Business Analyst at Criterion Tech
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Javed Abbas

I am a Salesforce Business Analyst with 5+ years of experience helping organizations transform their business processes through Salesforce Sales, Service, and Health Cloud. I specialize in requirement discovery, process optimization, flow automation, dashboards, data migration, and UAT execution.My key strengths include: Converting complex business needs into Salesforce configurations Designing scalable CRM workflows using custom objects & flows Leading workshops, writing BRDs/FRDs, and managing Agile delivery Ensuring data governance, system compliance, and high-quality releases Collaborating with cross-functional teams to deliver impactful solutionsI have hands-on experience in Healthcare CRM, Finance integrations, CMMI documentation, and Health Cloud customizations, backed by knowledge of HIPAA, GDPR, and VPAT compliance.I’m passionate about solving business problems, improving operational efficiency, and enabling organizations to get the most out of Salesforce.Let’s connect if you’re working on Salesforce transformation, CRM optimization, or process automation.

Experience

  1. Salesforce Business Analyst

    Criterion Tech

    Sep 2024 — Present · Lucknow, IN

    CMMI Level 3 Documentation

Education

  • SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW

    Bachelor of Technology - BTech, Electrical Engineering

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Javed Abbas — Salesforce Business Analyst at Criterion Tech in Lucknow, UP, IN | Unifers