Javed A. Malik

Experience

1. General Manager

   Paras Health

   Jun 2024 — Present

   Results-driven hospitality professional with over 23 years of experience in managing operations, leading teams, and driving excellence in customer service. Proven track record of success in pre-opening, operations, and service excellence roles.ExperienceGeneral Manager, Hotel Royal Castle, Royal Group Gulmarg.Oversee overall hotel operations, ensuring exceptional guest experiences and optimal profitabilityLead and motivate a high-performing team to achieve service excellence and drive business growthService Excellence Head, Paras Hospital Srinagar (2023, Pre-Opening) till mid 2024.Developed and implemented service excellence strategies to ensure exceptional patient careCollaborated with hospital leadership to design and deliver training programs for staffHotel Operations Specialist (20••••23)Provided expertise to various boutique hotels in Kashmir, enhancing operational efficiency and service standardsConducted operational audits, identifying areas for improvement and implementing corrective actionsHOD, Vivanta by Taj Srinagar (20••••17, Pre-Opening)Spearheaded the pre-opening team, ensuring successful launch and operational readinessDeveloped and implemented operational protocols, driving service excellence and quality standardsVarious Roles, Hotel The Grand Palace (Oberoi Hotel as Personal Assistant and progressed through various departments, including Front Office, Housekeeping, and Food & BeverageGained comprehensive understanding of hotel operations, developing strong leadership and problem-solving skillsAchievementsSuccessfully led pre-opening teams for Vivanta by Taj Srinagar and Paras Hospital Srinagar, ensuring seamless launches and operational readinessImproved service standards and operational efficiency in various boutique hotels in Kashmir through operational audits and training programsDeveloped and implemented service excellence strategies, resulting in enhanced guest satisfaction and loyalty