Javaria Pirzada
Senior ServiceNow Developer | ITSM | ITOM | SecOps | GRC | HRSD | ITAM | CSM | PPM | Workflow Automation & Integrations | Driving Digital Transformation & Enterprise Efficiency
- Role
- Sr Servicenow Developer at IBM
- Location
- Springfield, VA, US
- LinkedIn followers
- 500 followers
About Javaria Pirzada
ServiceNow Developer | ITSM | ITOM | SecOps | GRC | HRSD | ITAM | CSM | PPM | Workflow…
Experience
Sr Servicenow Developer
Jun 2024 — Present · New York, NY, US
ServiceNow Developer | ITOM, SecOps, ITSM, HRSD, FSM, & CSM Experienced ServiceNow Developer specializing in Security Operations (SecOps), IT Operations Management (ITOM), IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Field Service Management (FSM), and Customer Service Management (CSM). Skilled in optimizing workflows, automating business processes, and integrating third-party applications to enhance enterprise efficiency. Expertise & Contributions:Implemented advanced discovery capabilities, event correlation, and automation frameworks to improve infrastructure visibility and reduce alert noise. Optimized CMDB integration to ensure accurate asset tracking and dependency mapping. Integrated cloud platforms for seamless resource management and proactive performance monitoring. Designed and optimized workflows for incident escalation, problem resolution, change management, and service request fulfillment. Customized service portals with interactive widgets and real-time dashboards to improve user engagement. Automated employee lifecycle processes such as onboarding, case management, and offboarding. Integrated HR workflows with enterprise HRIS systems to maintain compliance and ensure seamless data synchronization. Developed customized FSM workflows for workforce management, task automation, and real-time service-level tracking. Designed WSD dashboards to monitor resource availability and task efficiency. Automated case management workflows, streamlined escalations, and optimized resolution processes using out-of-the-box features and custom scripts. Configured Agent Workspace for improved case-handling efficiency. Tailored Employee Center with custom HTML, CSS, AngularJS, and Ajax to align with organizational branding. Integrated Incident Management with CSM through REST API and scripted workflows to enable seamless data exchange.
Education
Northern Virginia Community College
Associate of Science - AS, General Studies
2017 — 2020
George Mason University
Bachelor of Science - BS, Health/Health Care Administration/Management
2020 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.