Javaid Bashir

About Javaid Bashir

Technical Support and Cloud Operations professional with extensive experience supporting enterprise customers and global teams. Currently working as a Subject Matter Expert at Cognizant, specializing in Google Cloud Platform and Google Workspace support.I hold a Master’s in Computer Applications (MCA) from the Islamic University of Science & Technology and a Bachelor’s in Computer Applications (BCA) from the University of Kashmir. I have progressed through multiple roles in technical support and operations, gaining strong expertise in troubleshooting complex technical issues, performing root cause analysis, and delivering excellent customer experience. My work involves supporting resellers, enterprise customers, and internal Google teams while ensuring high service quality and strict SLA compliance.My technical background includes hands-on experience with cloud technologies, web hosting environments, and website infrastructure, including WordPress, DNS, SSL, FTP, SSH, and MySQL. I also generate operational reports, analyze service data, and collaborate with teams to improve processes and enhance service delivery.Throughout my career, I have remained focused on delivering efficient solutions, maintaining high customer satisfaction, and mentoring team members. I enjoy solving complex technical challenges and continuously improving systems, processes, and workflows.I believe continuous learning, collaboration, and innovation are key to delivering exceptional IT support. I’m always open to connecting with professionals who share a passion for technology, service excellence, and problem solving.Skills: Google Cloud Platform (GCP), Google Workspace, Technical Support, Root Cause Analysis, Cloud Operations, Web Hosting, Domains, DNS & Website Infrastructure, WordPress, HTML, CSS, JS, PHP, MySql, DNS, SSL, SEO, Customer Support, Data Analysis, Knowledge Base & Content OptimizationPortfolio: https://javaidbashir.in/Website; https://admin.javaidbashir.in/

Experience

1. Subject Matter Expert (Sme) Google Cloud Platform

   Cognizant

   Jan 2026 — Present · Hyderabad, IN

   Provided technical guidance and support to Technical Support Representatives (TSRs) handling issues related to Google Cloud Platform. ‣ Monitored key performance metrics and ensured project targets and service standards were consistently achieved. ‣ Supervised day-to-day operational activities to ensure smooth workflow and high-quality service delivery.‣ Acted as an escalation point for complex technical issues, assisting teams with troubleshooting and resolution.‣ Collaborated with cross-functional teams to improve processes, optimize workflows, and enhance overall team performance.‣ Contributed to operational success by maintaining service quality, improving efficiency, and supporting team development.

Education

• University of Kashmir

  Bachelor's Of Computer Application , Computer Engineering

• Islamic University of Science & Technology, Pulwama

  Master of Computer Applications - MCA, Computer Science

  2013 — 2016