Jatin Waghela

About Jatin Waghela

Jatin is a seasoned leader with 19+ years of technical delivery experience, specialising in digital transformation, enterprise architecture, engineering and automation. He excels in addressing business challenges and consistently delivering high-quality outcomes. Fuelled by data and metrics, he has a proven track record of launching innovative products and technologies using industry-best models. As both a collaborative team player and capable situational leader, he is adept at procedural problem-solving and has successfully led projects independently. He has played diverse career roles include Microsoft Practice Head, Digital Workplace Solution Architect, Engineering and Sustenance Leader, ITSM Champion, Automation Architect, and Head of SRE, DevOps & Support. Jatin\'s expertise combines industry-specific knowledge with strong interpersonal skills, empowering me to drive positive change and deliver exceptional results.”Roles Played Program Manager | Run-The-Bank, Digital Strategy, Vendor Management Production Support Manager | SRE, CloudOps, CoE, Support Model Solution Architect | Microsoft Ecosystem, CRM, Observability, Best Fit, RPA Process-Compliance Champion | ITSM, Agile, Lean, ScrumTop SkillsDelivery & Program Management– Agile/lean/scrum, GTB, RTB, design pattern, governance, strategy, MIS, ADOMicrosoft Ecosystem– Power Platform, Dynamics CRM, Azure tools, CoESupport, SRE & Observability – Continuous monitoring, tools, SRE, AppDynamics, Elastic Stack, Splunk, Dynatrace, pro-reactive, push/pull, RTO/RPO, SLA, Support AutomationDigital Transformation & App Modernisation – Stack modernisation, process re-engineering, UI/UX, app migration, optimisation and ops efficienciesArchitecture & Solutioning – Cloud agnostic, hybrid, scalable, BFF, event driven, streaming, factory model, RPATeam Collaboration – High performing team, conflict management, diversity and inclusion, 24x7 model, BCPStakeholder Management – Cross function, vendor management, synergiesITSM & Continual Service Improvements – Scorecard, BRM, MIS automation, steer/strat comm, problem mgmt, service desk, RCA, triage

Experience

1. SVP Delivery Head - Power Platform, Lcnc, Automation Coe

   HSBC

   Apr 2025 — Present · Hyderabad, IN

Education

• University of Mumbai, BE (Computer Engg)

  BE