Jeff Atkins
Associate Technical Support Engineer @CentralReach
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WORK HISTORY
Associate Technical Support Engineer @CentralReach
EDUCATION
University of Florida
Bachelor of Science (B.S.), Telecommunication Production
SKILLS
ABOUT JEFF ATKINS
Versatile and client-focused professional with a strong background in SaaS product support, customer success, implementation, and Agile team coordination. Certified Scrum Master with hands-on experience managing technical support channels, onboarding users, translating client needs into actionable solutions, and collaborating with cross-functional teams to drive product and service improvements. Skilled at supporting complex software platforms, streamlining user adoption, and ensuring high customer satisfaction across healthcare, pharmaceutical, nonprofit, and education sectors. Adept at balancing technical insight with empathetic client communication in fast-paced, service-oriented environments.
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