Jeff Atkins
Technical Support Engineer
- Role
- Associate Technical Support Engineer at CentralReach
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Jeff Atkins
Versatile and client-focused professional with a strong background in SaaS product support, customer success, implementation, and Agile team coordination. Certified Scrum Master with hands-on experience managing technical support channels, onboarding users, translating client needs into actionable solutions, and collaborating with cross-functional teams to drive product and service improvements. Skilled at supporting complex software platforms, streamlining user adoption, and ensuring high customer satisfaction across healthcare, pharmaceutical, nonprofit, and education sectors. Adept at balancing technical insight with empathetic client communication in fast-paced, service-oriented environments.
Experience
Associate Technical Support Engineer
Dec 2025 — Present
Education
University of Florida
Bachelor of Science (B.S.), Telecommunication Production
2005 — 2009
Skills
- Sound
- Budgets
- Music Composition
- Studio Recording
- Photoshop
- Teaching
- Sound Design
- Music Industry
- Songwriting
- Television
- Audio Recording
- Audio Engineering
- Video Production
- Pro Tools
- Music Production
- Broadcast
- Radio Broadcasting
- Final Cut Pro
- Strategic Planning
- Audio Editing
- Camera Operating
- Radio
- Video
- Music
- Recording
- Video Editing
- Entertainment
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