Jatin S.

Manager Ii @ICICI Bank

Mumbai, IN

Effectively managed a subscriber base of 5.75 Lac and 2900+ Corporates under the product NPS• Liason with cross functional stakeholders - Regulatory bodies, corporates, and Internal platform teams• Ensured adherence to compliance and audit protocols for all regulatory reporting and development requirements• Facilitated corporate meetings and MOU signing and managing I-Pru vendors for seamless on-boarding• Managed E-Mail, SMS, Social Media campaigns and events for various internal and regulatory events• Integrated 20+APIs linking CRA portal to all IBank digital platforms enhancing payment and portfolio services• Digitalized the NPS account opening journey for NTB customers opening SA via TAB• Developed End-To-end NPS Minor and Corporate On-boarding front and back end journey• Developed NLI Corporate Contribution module streamlining the process for 1500+ corporates• Oversaw the invoicing and income booking processes for all quarterly billing cycles• Played crucial role in ICICI Bank being awarded the industry leader in private sector for two financial years • Played crucial role in I-Bank getting second position in the NPS Diwas’23 campaign achieving 115% target• Increased corporate on-boarding by 73% in FY 24 and 38% in FY 25 as compared to previous years• Increased retail new registration by 7% and corporate by 59% as compared to previous years• Increased corporate penetration from 6% to 17% for existing relations• Successfully handled tender submissions for the bank with a success rate of 45%• Streamlined the grievance handling architecture reducing escalation matrix load by 33%

Indian Institute of Management Nagpur

Master of Business Administration - MBA

Manipal Institute of Technology

Bachelor's degree, Civil Engineering

Delhi Public School, Navi Mumbai

12th, Science and Economics