Jatin Kumaer
CRM Functional Consultant | Product Strategist | Digital Transformation | HR Transformation | Business Analyst | MS DYNAMICS 365 | SAP CRM
- Role
- Senior Manager Crm and HR Transformation Consultant at Indifi
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jatin Kumaer
Over the past 11+ years, I\'ve sat across the table from founders, CFOs, and business…
Experience
Senior Manager Crm and HR Transformation Consultant
Feb 2024 — Present · Gurugram, IN
Led 15+ digital transformation projects across finance, retail, e-commerce and healthcare and ecommerce industries by implementing Microsoft Dynamics 365 modules including Sales, Customer Service, Marketing, Field Service, HR, and Finance and operation.Implemented and customized Salesforce and Microsoft Dynamics CRM solutions, aligning workflows, dashboards, and automation with unique business needs.Oversaw the rollout of SAP SuccessFactors, Oracle and Workday HCM (Core HR, Talent, L&D), cutting HR processing time by up to 45%.Partnered with C-suite leaders to develop digital HR strategies that aligned with business objectives and complied with regional labor regulations.Streamlined operations and boosted customer and HR efficiency through tailored workflows, integrations, and change management, achieving 90%+ user adoption.Integrated CRM and HR platforms with third-party systems (payroll, ERP, analytics), enabling seamless data exchange and real-time insights.Boosted CRM efficiency by integrating Microsoft Power Apps, enabling real-time lead capture and seamless data sync with Dynamics 365—empowering sales teams with faster response times and improved data accuracy.
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