Jatinder Dhillon
Testing and Adoption Officer @Durham County Council
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WORK HISTORY
Testing and Adoption Officer @Durham County Council
Durham, GB
Working within the Testing and Adoption team to support the delivery of the digital programme and its associated projects, through quality assurance, testing and adoption. Work with various service areas and stakeholders to establish appropriate user testing and adoption plans for the complete programme – supporting the implementation of new systems and upgrades. Responsible for making sure content across government websites, apps and internal systems is accessible, user friendly and meets our style guidelines. Advise development teams on how to improve their products to provide better user design through analytics, user testing and process mapping.
SKILLS
ABOUT JATINDER DHILLON
I lead initiatives that drive digital transformation and service improvement across Durham County Council. My role focuses on delivering strategic projects that enhance operational efficiency, improve customer experience, and enable staff to adopt technology effectively.Key achievements include:Digital Skills Programme: Designed and delivered a council-wide training programme, upskilling over staff in digital competencies, from basic IT skills to advanced topics like cybersecurity.Process & System Optimisation: Conducted CRM and service request reviews, implemented PowerAutomate workflows, and supported PowerBI dashboard development to improve data-driven decision-making.Project Delivery: Managed end-to-end delivery of critical systems, including a new bereavement system and a unified council business platform, ensuring timely implementation and stakeholder satisfaction.Governance & Compliance: Led intranet migration and accessibility compliance projects, embedding governance structures for sustainable content management.Stakeholder Engagement: Collaborated with cross-functional teams and external partners to align projects with strategic objectives, balancing short-term deliverables with long-term goals.I am passionate about leveraging technology to create efficient, inclusive, and customer-focused services. My approach combines strategic thinking, stakeholder collaboration, and a commitment to continuous improvement.
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