Jatin Jatin
Technical Support Specialist @Foundever
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WORK HISTORY
Technical Support Specialist @Foundever
Moncton, NB, CA
Handled inbound/outbound calls to assist and resolve customer’s inquiries regarding products and services. Resolved 500+ level 1 and 2 support requests, ensuring prompt and effective resolution, leveraged digital tools & ServiceNow (IT Service Management). Escalated critical issues with a 100% success rate, ensuring timely problem resolution and minimizing clientdowntime, thus improving productivity. Achieved Service Level Agreements (SLAs) of 95% by resolving technical issues for incident tickets. Identified patterns in customer requests and recommended system improvements, resulting in a 25% increase inoverall efficiency and customer satisfaction. Responsible for achieving a 98% request resolution rate by meticulously capturing and managing customer data, ensuring timely closure of requests and issues.
EDUCATION
Kurukshetra University
Btech Cse
Conestoga College
Information Technology Business Analysis
ABOUT JATIN JATIN
As a recent graduate with a passion for data analysis, I am eager to start my career in this field. Armed with a solid foundation in statistics, training in SQL, Python, and Power BI, and a deep understanding of data visualization techniques, I am confident in my ability to turn data into actionable insights. I am excited to bring my skills and enthusiasm to a dynamic organization and contribute to meaningful impact through data analysis and reporting
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