Jatin Jain
- Role
- Operations Manager at Concentrix
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Jatin Jain
As an Operations Manager at Teleperformance, I oversee end-to-end operations for a…
Experience
Operations Manager
Jun 2025 — Present · Pune, IN
As an Operations Manager at Concentrix, I lead a high-performing team responsible for delivering exceptional service for a global client in the e-commerce domain. My role involves driving operational excellence through data-driven strategies, client collaboration, and people-first leadership.Key Responsibilities:Leading end-to-end operations with a focus on performance, profitability, and service excellence.Managing a diverse team including Assistant Managers and Team Leads.Monitoring KPIs, KRAs, and customer satisfaction metrics to exceed business goals.Partnering with clients to align on process improvements and strategic initiatives.Driving continuous improvement through Lean Six Sigma methodologies and analytics.Fostering a culture of accountability, engagement, and high performance.
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