Jatin Jadhav
Officer at reputed NBFC
- Role
- Officer at Tata Capital
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Officer
Nov 2023 — Present · Thane, IN
Manage end-to-end customer interactions, resolving a wide range of queries from general inquiries to complex concerns. Effectively handle escalated customer issues, ensuring timely resolution and customer satisfaction. Address and respond to emails directed to the Nodal Officer, ensuring high-level compliance and resolution in line with regulatory standards. Liaise with internal departments to expedite resolution for high-priority cases.Maintain detailed documentation of all interactions for audit and quality purposes.Consistently meet or exceed service-level targets and customer satisfaction metrics.
Education
Mumbai University Mumbai( K.V PENDHARKAR COLLEGE DOMBIVLI)
Bachelor of management studies(BMS)
2017 — 2020
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