Jatin Grover
Inventory Coordinator
- Role
- Complaint Analyst at American Express
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Jatin Grover
Its been more than 4 years working with American Express as a complaint Research Analyst with C2LR GRIT and moved to NLP (Natural Language Processing) well versed with all the customer’s complaint. Responsibilities: • Review action and document and root cause and resolution for customer complaints and servicing issues. • Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements. • Identify and escalate trends and defects that have a potential legal, regulatory or servicing risk. • With Management, leads the development of complaint metrics. • Drives data analysis of quality performance to identify high priority issues relating to safety, complaints, customer satisfaction and the complaint process. • Perform follow-up activities to gain additional information in accordance to standards, procedures and regulations Worked with British Telecom as an Associate. Here i need to take care of ISDN lines to be installed. Apart from it i also take care of PSTN, ADSL and FIBER part. Previously i was working as a sr. Analyst at MERCER INDIA. taking care of administrator health benefits of the clients.
Experience
Complaint Analyst
Jun 2018 — Present · Gurugram, IN
Education
IMT CDL Ghaziabad
PGDM
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.