Jatin Bharat Patel
People || Strategy || Operations || Team Manager, Amazon CS ||
- Role
- Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jatin Bharat Patel
Experienced in People, Process, Stake-holder and Project management. Team Player…
Experience
Manager
Jul 2017 — Present · Hyderabad, IN
Keep a tab on updates related to process (KC Articles, information received from various departments internally, etc.) and cascade the same to the team2. Attendance of team/entire shift3. Help the team in achieving the metrics like PRR, ABT, RCR, CPH, e.t.c.4. Sending hourly CPH Targets. Appreciate the Top Performers and encourage the bottom ones5. Keep a tab on SLs, Contact Drivers (making sure the agents follow Amazon Policies more effectively on such contacts)6. Adherence to break timings of the agents7. Follow ups8. No mining, giving feedbacks and coaching as required9. Security audits – make them understand how important and we should have NIL percentage error on this parameter10. Motivate and drive for Kaizen/Gemba ideas/CDP Contacts11. Skill level initiatives, co-ordinate with Ops/HRBP and plan for Skip Level Meetings for the agents12. Performance management - guide and help them in their growth13. Data Analysis – Any Adhoc requests by the managers/OPs or which is required for the organization14. Select winners for programs like RnR Awards/Wall Of Fame15. 1:1s16. Escalations – any urgent concession related escalations to Managers/OPs Team.17. Convince agents for working overtime when there is a need for the skill.18. Conduct fun activities
Education
Gitam University
Electrical and Electronics Engineering
2009 — 2013
Kaizen Academy
Junior High/Intermediate/Middle School Education and Teaching
2007 — 2009
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