I effectively managed IT support operations, ensuring minimal downtime and high service standards. • Managed user accounts and access through Active Directory, enhancing security and efficiency. • Resolved hardware and software issues promptly, utilizing remote support tools like Dameware. • Supported retail store operations, optimizing the performance of platforms like Storeforce.
Education
Kendria Vidhyalya Pachmarhi
PCM
2003 — 2015
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Jatin Ahirwar — Service Desk Agent at XpertNest in Indore, MP, IN | Unifers