Jathusika V
Financial Representative @Cash4you Corp
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WORK HISTORY
Financial Representative @Cash4you Corp
Performed outstanding customer care to over fifty clients every day on average, addressing questions and issues with a 95% first-contact resolution rate. Managed clients with financial services and loan applications, offering customized solutions that helped to boost repeat business by 20%. Accurately processed and balanced 100+ financial transactions daily with zero critical errors, ensuring compliance and minimizing risk. Collaborated with team members to drive branch success, contributing to a 15% increase in overall branch revenue year-over-year Reduced customer wait times by 15% by streamlining transaction processes and multitasking across platforms. Supported weekend and holiday operations, contributing to a 10% increase in branch traffic conversion rates during peak retail periods. Conducted thorough identity and documentation verification for loan applications, maintaining a 98% compliance rate with financial regulations.
EDUCATION
George Brown Polytechnic
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT JATHUSIKA V
I\'m a dedicated project management student at George Brown College, honing my skills in efficient project planning, execution, and team leadership. Passionate about optimizing processes and achieving organizational goals. Excited to connect with professionals in the field and explore opportunities in project management.
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