Jacob Ternes

About Jacob Ternes

After 10+ years as a campus-based student affairs professional, I\'m excited to support…

Experience

1. Client Success Manager

   Ready Education

   Dec 2024 — Present

   The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention and sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue.Develop and execute retention strategies for clients using goal-oriented and value-based strategies. Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI. Build a rewarding relationship with clients and internal team members. Manage a regionally based customer portfolio of an average of 75 accounts. Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders. Analyze, respond and react to performance data to help measure client performance and communicate ROI. Ability to identify and manage at-risk accounts and execute churn mitigation strategies.Proven ability to foster relationships with key client stakeholders at all levels including front line, mid level and executive level.

Education

• Kansas State University

  Masters

  2011 — 2013

• Emporia State University

  BSE

  2004 — 2009

Skills

• Conference Management
• Management
• Team Building
• Public Speaking
• Training
• Volunteer Management
• Teaching
• Time Management
• Conflict Resolution
• Program Management
• Student Development
• Student Services
• Leadership Development
• Social Media
• Problem Solving
• Higher Education
• Greek Life
• Recruiting
• Student Affairs
• Customer Service
• Event Planning