Jaswinder D.
Senior IEEE Member | Healthcare Technology Program Manager & Client Engagement Leader ► Customer Success Advocate | Business Operations Reengineering | Onshore/Offshore Team Leadership
- Role
- Program Manager at SpectraMedix
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jaswinder D.
Henry Ford’s wise words exemplify my approach to managing technology programs: “If everyone is moving forward together, then success takes care of itself.” Throughout my career, I’ve enjoyed creating the conditions through which technology teams and customers can achieve successful outcomes. As a senior program manager with 15+ years of experience leading healthcare technology end to end client implementations, I establish relationships and systems that enable all stakeholders―internal teams, cross-functional partners, and client-side representatives―to find common ground and collaborate effectively.Adept at influencing positive outcomes in matrixed organizations, I keep clients’ business, clinical, and care delivery goals at the center of every initiative and project. I am committed to ensuring high-quality product design and superior data integrity and have worked across a broad range of cloud-based healthcare technology platforms spanning value-based care analytics, enterprise care management, population health, and provider data management.HIGHLIGHTS OF MY EXPERTISE & IMPACT: NUNA HEALTH: Introduced several project management tools and best practices to drive exceptional execution in a startup environment. Launched minimal viable product (MVP) for 4 key value-based care applications and enabled millions in savings for clients through workflow automation and fully integrated payment solutions. ALTRUISTA HEALTH: Owned client relationships and drove feature development and implementation for company’s SaaS-based care management solution. Led workflow design and automation initiatives to accelerate critical processes by 50%. Built a high-performing team of business analysts. MCKESSON HEALTH SOLUTIONS: Directed projects and engaged clients to facilitate effectiveness of provider data management solutions and deliver results including an increase in quality of credentialing review from 80% to 99%. Drove positive customer outcomes as lead on overseeing an offshore global quality assurance team. I am excited to see what comes next in my professional journey and am exploring opportunities to contribute my technical, analytical, and leadership skills to deliver successful technology implementations and productive, efficient business operations. AREAS OF EXPERTISE: Project Governance, Planning & Management | Risk, Scope & Change Management | Team Development, Coaching & Leadership | Workflow Automation & Development | Agile Development | Software Development Life Cycle (SDLC)| Customer & Stakeholder Relationships
Experience
Program Manager
Nov 2023 — Present · NJ, US
Education
Northwestern University - Kellogg School of Management
Professional Certificate in Digital Marketing, Marketing/Marketing Management, General
Rutgers University
Master's degree, Communication and Information Studies
2004 — 2006
Cornell Johnson Graduate School of Management
Master of Business Administration - MBA
2013 — 2015
Punjab Technical University
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
2000 — 2004
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