Jaswanth Kumar Nagarajan

Technical Support Engineer at SITA | Aspiring Network Engineer | CCNA Candidate | Specialized in Airport IT Infrastructure & Incident Management

Role: Technical Support Engineer at SITA
Location: Vijayawada, AP, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Jaswanth Kumar Nagarajan

Performance-driven IT Professional with a B.Tech in Information Technology and 1yr 10mon of experience within the high-stakes aviation environment at SITA *Vijayawada Airport*.My journey at SITA has seen me progress from an IT Support Apprentice to a Technical Support Engineer, where I now manage critical airport infrastructure and ensure zero-delay operations through strict SLA compliance.Core Technical Focus:Networking: Advanced troubleshooting of Layer 1 & 2 connectivity, VLAN management, and OSPF routing.Systems: Windows Server administration, Active Directory, and automated deployments.Operations: Expert incident management using ServiceNow and remote tools like Dameware and Nexthink.I am currently leveraging my CCNA expertise to transition into a Network Engineer role.

Experience

Technical Support Engineer
SITA
Apr 2025 — Present · Vijayawada, IN
Manage end-to-end technical support for critical airport infrastructure, focusing on network stability and system health.Troubleshoot Layer 1 and Layer 2 connectivity issues for passenger processing systems (kiosks and boarding gates).Ensure 100% SLA compliance for flight operations by diagnosing complex hardware/software incidents under pressure.

Contact information

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Work email
•••••@sita.aero
Personal email
•••••@•••••.com
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Current company

SITA

IT Services and IT Consulting · 9K employees

Travel fuels the world today. Connecting us all. Building a better quality of life, and propelling our global economy. Since the start, we’ve made it our lifework to build solutions that help every airline and every airport across the world. We made check-in easier. We let pilots talk to ground control. We delivered better ways to track down lost bags. Some of our solutions even contributed to the birth of the early internet back in the 1970s. We’ve been innovating for almost a century. Defying boundaries. Bringing our industry together. And that’s just the beginning. We’ll keep building connections that bring our fragmented industry together. And we’ll keep using those partnerships to deliver better solutions. This is what drives us. We don’t just build networks. We make paths between your customers and their best travel ever.

sita.aero

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