Jasvinder Dhanjal
Senior Customer Success Manager @Introhive
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WORK HISTORY
Senior Customer Success Manager @Introhive
Maidenhead, GB
EDUCATION
Brunel University of London
Bsc(Hons), Computer Science
SKILLS
ABOUT JASVINDER DHANJAL
I believe in a world where every person on this planet has the opportunity to unleash their Creative potential. It’s my personal mission to help people & organisations all over the world succeed & realise their dreams, passions & goals. As a Senior Customer Success Manager(CSM), I’ve helped businesses all over the world deliver their big vision, from changing the way people communicate to digital transformation & bringing about positive change in everyday lives. Working with people is my passion & that’s why I’ve spent the 27+ years of my career doing it, from the smallest startups to the largest Enterprise organisations across the globe. My goal is to help drive business value & make customers successful.Enjoy big challenges & continuously look to improve everything, with measurable outcomes that drive impact. Been lucky to work at startups like Mercury Interactive & Yammer along with companies like HP Enterprise, Microsoft & Adobe, which has given me a diverse view of how to get work done, drive results & drive productivity!Digital Transformation & Strategy:Digital Transformation: Digital Strategy, Digital Roadmaps, Digital Initiatives, Digital Adoption, Technology Adoption, Business Transformation.IT Strategy: IT Governance, Enterprise Architecture, Technology Stack, IT Modernization, Cloud StrategyInnovation: Process Innovation, Design Thinking, Ideation, Emerging Technologies.Product & Technology:Product Design: User Experience (UX), User Interface (UI) Design, UX Research, Prototyping, WireframingCloud & SaaS: Cloud Computing, Microsoft Azure, Cloud Migration, SaaS Implementation, SaaS Sales.Enterprise Software: CRM, ERP, Software Implementation, Systems Integration, Salesforce.com, Microsoft DynamicsCreative Cloud: Adobe Creative Suite, Photoshop, Express, Premiere Pro, Digital Media Production.Business & Management:Business Value: Value Proposition, ROI Analysis, Business Case DevelopmentRelationship Management: Stakeholder Engagement, Cross-functional Collaboration, Key Account Management, Client Relations, Customer Success.Account Management: Strategic Account Planning, Client Retention, Upselling, Cross-selling, Contract Negotiation, Performance Metrics.Soft Skills:Leadership: Team Leadership, Mentoring, Coaching, Public Speaking, Presentation Skills, Influence, Negotiation.Analytics: Data Analysis, Business Intelligence (BI), Data-driven Decisions, Metrics & Reporting, Performance Analysis.Creativity: Problem Solving, Critical Thinking, Conceptualization, Storytelling, Visual Communication.
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