Jasvinder Singh

Experience

1. Director Product Delivery & Integration (Travel and Lifestyle Services)

   American Express

   Jan 2022 — Present · Phoenix, AZ, US

   With 23+ years of experience at the intersection of Travel, Loyalty, and Enterprise Technology, I lead product strategy and platform modernization initiatives that power scalable, revenue-generating travel ecosystems.I specialize in transforming complex, fragmented travel infrastructures into unified, customer-centric digital platforms. My work has focused on modernizing booking and loyalty systems into real-time, token-enabled enterprise architectures supporting millions of transactions and billions in revenue.My expertise spans:• Travel Commerce & Booking Platforms – Designing standardized booking data foundations across global POS and inventory ecosystems (Sabre, Expedia, LXP), harmonizing data models, and centralizing business logic into authoritative enterprise platforms. • Loyalty & Rewards Strategy – Enabling real-time rewards qualification engines, eliminating batch dependencies, and delivering differentiated earn experiences across travel products. • Revenue Governance & Controls – Implementing standardized reward attribution, automated reversals, and compliance guardrails to strengthen financial integrity and reduce leakage. • Customer Experience Innovation – Delivering transparent, real-time reward visibility and travel credit solutions that reduce friction and increase engagement. • Cloud & Platform Modernization – Migrating legacy applications to cloud-native, microservices-based architectures with CI/CD and enhanced observability. I lead globally distributed Product and Engineering teams across North America and India, operating within both traditional and SAFe® environments. My leadership philosophy blends strategic clarity, strong execution discipline, and a product-first mindset—aligning customer value, commercial objectives, and scalable architecture.I am passionate about building intelligent travel platforms where product strategy and technology innovation work together to create seamless, differentiated experiences.

Education

• Visvesvaraya Technological University

  BE, Computer Science

  1998 — 2002

• St. Michaels Convent School

  Bachelor of Engineering (B.E.)

Skills

• Sabre
• Service Oriented Architecture Design
• Websphere Mq
• Websphere
• Jms
• Websphere Application Server
• Amadeus Gds
• Wesb
• Weblogic
• Middleware
• Datapower
• Application Architecture
• Web Services
• Eai
• Db2
• Java Enterprise Edition
• Enterprise Architecture
• Galileo
• Esb
• Togaf
• Websphere Esb
• Soa