Jasvinder Singh
Senior Manager at magicpin (Growth | Operations and Customer Success) | Ex DSM - MBA(IT) | MSIT - BBA
- Role
- Senior Operations and Customer Success Manager at magicpin
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Jasvinder Singh
I am a dynamic professional currently serving as a Senior Operations and Customer Success Manager at magicpin. In this role, I oversee a wide spectrum of responsibilities, ranging from B2B and B2C order management to third-party vendor coordination. My expertise extends to providing operational support to application side voucher level changes and ensuring seamless brand onboarding negotiations.Key Competencies: B2B | B2C Order Management Third-Party Vendor Coordination API Integration, Operations channel Technical Support at Voucher | Application Level Brand Onboarding Negotiations Chargeback & Ticket Escalation Management Inventory Management Fraud Management | Recovery Merchant | locality Sanity True-caller Management Voucher Failure Management Tech Requirements Handling Customer support specialist | UX/UI | SOP building P/L Management Collaboration Across Teams:I thrive in cross-functional environments and collaborate effectively with dimensional teams, including Operations, Technology, Finance, Analysts, Growth, Business Development, Product, Customer Success, and Content.Brand Portfolio:I have had the privilege of working with renowned brands such as Amazon, Flipkart, Myntra, Shoppers Stop, Lifestyle, PVR, Reliance Group, Zomato, Haldiram\'s, Cafe Coffee Day, Joyallukas, Tanishq, and more—over 170 brands across diverse categories, including Fashion, Jewellery, Food, Entertainment, and Marketplace.Previously I have experience in handling Product Marketing and responsible for acquisition at HIRECT. I am MBA post graduate from Delhi School of Management (DSM-DTU, IT and Marketing Specialization). My specialization in IT add cherry on cake to educational background, helping me in having a fair idea about user segmentation, marketing loops and product growth. Also, a BBA graduate from Maharaj Surajmal Institute of Technology (MSIT, IP) in banking and insurance. I have fair idea about banking sector as well.
Experience
Senior Operations and Customer Success Manager
Jan 2024 — Present · Gurugram, IN
Education
Maharaja Surajmal Institute Of Technology
Bachelor of Business Administration, Banking and Insurance
2016 — 2019
Delhi School Of Management, Delhi Technological University
Master of Business Administration - MBA, Information Technology and Marketing
2019 — 2021
St. Columbo Public School
Business/Commerce, General
2016
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