Jasvant Kumar Yadav
Genesys Certified Professional
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Jasvant Kumar Yadav
12 years of professional experience in software development in analysis, design, development, deployment, and testing with a wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems. • Experience in IVR development using Genesys Composer and IRD. • Excellent understanding of telephony, networking, switching, Call Center Technology, theoretical concepts, and Integration trends. • Expertise in developing and customizing applications using Genesys PSDK. • Extensive experience in developing Softphone with multi-channels like Voice, Email, Chat, Outbound, Contact with Interaction History using Genesys PSDK. • Experienced in Installing, Configuring, and Customizing Genesys Interaction Workspace/Workspace Desktop Edition. • Integrated Interaction Workspace/Workspace Desktop Edition and Softphone with CRM like Salesforce, MS Dynamic, Sugar, Tallyman, etc. • Experienced in ClickOnce deployment in IIS and Tomcat servers and also enabling SSO for Workspace Desktop Edition. • Experience in integrating Genesys application (WDE) with Citrix environment using ICA protocol. • Extensive experience in Computer Technology Integration (CTI), CCPulse, Universal Routing Server (URS), IRD (GUI), T-Server, Stat Server, Outbound Contact Server (OCS), Genesys Web API • Experienced in customizing WebAPI application. • Experienced in creating real-time (CCPulse+) and historical reporting templates and views. • Experience in installing framework in LAB VMWare. • Good knowledge in OOPS and experience in C#, WCF, WPF, Asp.Net, Win form, Window services, JavaScript, AngularJS, SQL • Good Experience with off-shore team co-ordination. • Able to communicate effectively with different teams and can write technical documentation of the project. • Ability to quickly learn new environment, new concepts, understand the business needs and adapt to the environment to be productive.
Experience
Assistant Consultant
Dec 2021 — Present · Mumbai, IN
Education
SBTE
Computer Engineering
2008 — 2011
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