Jas Sall
Technical Service Delivery Specialist for Croxley Hq & Warwick Manufacturing Site @Smith Nephew
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WORK HISTORY
Technical Service Delivery Specialist for Croxley Hq & Warwick Manufacturing Site @Smith Nephew
Watford, GB
Technical champion for in-life services, solution and infrastructure involved in S+Ns delivery of services •Facilitating IT functions for both Watford HQ & Warwick Manufacturing site, 950+ users Directors, Surgeons, Sales, HR, Customer service, Legal, Facilities, Remote and while considering KPIs, SLAs and long-term objectives •Microsoft Azure Office 365 administration, AD, Exchange, Networks, Backups, MDM Airwatch, Mobile Iron, Intune, VMWare, Cisco Call manager 9 Dilenia Server, Cisco Softphone, HP & DELL product support •Technical Lead for Audio-Visual deployments, Microsoft Teams managed rooms (Azure Environment), Crestron integration, Clickshare wireless, Poly media management, Onelan media platform, Xogo & Logitech digital signage platforms across sites • Full life cycle management, partnering with global IT, global Vendors to execute local business planning through to systems implementation and operational support. •Management of external vendors to adhere to budgeted support contracts whilst increasing company cost saving via asset re-distribution •Working with the Customer and Service/Account Managers, providing technical in-life expertise to assist procurement discussions •Working in conjunction with our Global Information Security team and external Cyber Prevention officers to plan and implement policies and changes to protect the company\'s network and data from various forms of security breach •Implementation and deployment of mobile shop floor IOT bump devices for Covid health measures • Aligning with key stakeholders with an approach to information sharing, documenting and defining overall support process for in-scope services. • Creation and management of project documents e.g project brief, GAP/Swot analysis, project plans, tracking project spend against assigned budgets • Service management of SATO Production labelling solution, manufacturing and R&D operations to align with underlying production requirements in line with Memphis operation
EDUCATION
Castle Care Technology
Meridian engineers course, CCTV & Biometrics Design and implementation
Coinslot Amusement Technology Training
Certificate of excellence, Leisure Technology
edexcel International by Pearson UK
BTEC, Intruder Alarm Applications
Heston Community School
Maths,English,Eng Lit, Business,3 Sciences,Design & Tech, Electronics, Geography French & German
edexcel International by Pearson UK
BTEC, System Design
Tavcom
BTEC in Intruder Alarms & Biometrics, Foundation in intruder alarms
edexcel International by Pearson UK
BTEC, Intruder Alarm Technologies
British United Tae Kwon Do Federation
1st Dan Black Belt, Tae Kwon Do, A
BCS, The Chartered Institute for IT
ECDL, Computer and Information Systems Security/Information Assurance, A
ABOUT JAS SALL
I am a self-motivated, well organised project support consultant with vast experience in blue chip organisations based arounf the globe. My core functional expertise is international IT support and the management of deploying multiple IT & Vendor projects. I have an Excellent track record of putting ideas into action, strong problem-solving ability with clear solution focus. Specialties: Vendor management, Project management planning, AV Integration, Procurement, IT integration, Sales force support, complex incident resolution, key metrics to drive business SLAs, strategic project direction, SOX Compliance. Operational knowledge of ITSM ServiceNow, Remedy BMC tools for global Incident and service management. Best regards Jas
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