Jasreen Sunger
Auto Claims Handler @Intact
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WORK HISTORY
Auto Claims Handler @Intact
Mississauga, ON, CA
Answering internal and external clients\' calls/communication and conduct information searches to solve problemsCompleting document inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful mannerConsulting,interpreting, checking and updating various documents and data for various business lines, confirming accuracy and identifying issues or errorsDocumenting and direct inquiries and assignments to appropriate individual or unit.
EDUCATION
Lovely Professional University
PGDBM, Business Administration and Management, General
Lovely Professional University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT JASREEN SUNGER
First point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.* Identifying opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.* Responding to internal and external customer\'s enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.* Shadowing new team members and acting as a Success partner for them to grow further in their job roles * Supporting Total Loss team for moving the claims starting from the basic to going through settlements and working on disputes and escalated files * Supporting CSC team in various project work that helped me personally to go beyond my usual job role * Enrolled in CIP program; completed C11 and C12 with Honors grade, currently pursuing C120 * Documenting and directing inquiries and assignments to appropriate individuals or units.* Performing routine administrative functions such as file processing as requested by the Service Centre Manager.* active member of DEI Committee 2023 * Currently member of 2024 Social Committee Also, I’m a huge animal lover, and I want to give back more. I’ve volunteered with rescues and shelters, fostered dogs, have acted as a voluntary pet sitter and a groomer to my lovable dogs. Apart from this I am also a big food enthusiast and love to try out various cuisines. Volunteering in helping family during weekends/ evenings to take care of local café\'. • Managing day to day operations of the café • Interviewing/hiring/Training newly recruited workers and making them accustomed with the café environment • Coordinating with vendors and other suppliers for raw material • Ensuring café is all time clean and neat • Conducting feedback from the customers wrt the quality + service and introducing newly launched menu items complimentary to the customers. • Assisting family to run the café successfully*Responsible for providing fast-paced front-line customer service within the Service
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