Jasraj Kaur Nanra
Travel Operations Specialist | Streamlining Processes, Elevating Customer Experience, and Driving Efficiency
- Role
- Senior Executive at MakeMyTrip
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Executive
Oct 2022 — Present · Gurugram, IN
Serve as the single point of contact for all escalation cases and account management for SME clients. Manage the complete client lifecycle from onboarding to growth, retention, and recovery of de-growth accounts. Strengthen client relationships through tailored solutions and proactive support, while collaborating with cross-functional teams to ensure seamless service delivery. Handle escalations, enhance customer experience, and drive account expansion.
Education
Kerala Samajam Model School
Commerce
Siksha 'O' Anusandhan University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2019 — 2021
Savitribai Phule Pune University
Bachelor of Commerce - BCom, Business/Commerce, General
2015 — 2018
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