Jaspreet Singh Ladhad
Operations Manager | 7+ years of Experience in Customer Service | Operations and Customer Success Expert
- Role
- Operations Manager at Thatspersonal.Com
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Jaspreet Singh Ladhad
Service Delivery-Operations Management-Customer Relationship Management(CRM) and…
Experience
Operations Manager
Jan 2019 — Present · Mumbai, IN
Organizing, structuring, leading and managing the end to end operations including Warehousing, inventory, order processing, and Customer Service which includes setting up systems, processes and SOP. Minimizing operational costs**. Responsible for developing customer relationships that promote retention and loyalty Ensuring Customers are satisfied with the services they receive and to improve upon areas of dissatisfaction. Minimizing attrition in the team. •Product inwards at the warehouse and tally the products as per purchase order. Managing stock control and inventory checks. Making sure the products neatly and safely as per product storage requirements and space availability.•Processing daily orders as per the SOP documents and packing guidelines•Managing the internal relationships with all the Divisions Heads including Merchandising, Marketing, Product, Technical, Sales and Business Development• Leading the external relationships with the E-commerce operations and logistics eco-system including local and international logistic partners, solution providers and various vendors • Creating efficiencies across relevant aspects of the business including supply chain management and warehouse operations including build v/s partner analyses.•Creating customer delight in terms of accurate, fast and cost-efficient deliveries including best in class customer service. Create and implement effective customer service procedures, policies, and standards. Providing feedback to Customer service agents based on call calibrations. Coach Customer Care Team in order to achieve high performance.•Developing strategies to optimize resources and Maximizing staff utilization in Customer Service, Operations and Warehousing. Assisting the Merchandising team on procuring new products based on Customer feedback and enquires •Reconciliation of vendor bills. •Creating, building and analyzing various daily, weekly and monthly reports to deliver KPI’s to the CEO and Board of Directors
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