Jaspreet Singh

About Jaspreet Singh

hlights Working as a Business Service Manager with the responsibility of handling all the duties of this position, this can be summarized as Managing IT Function, Risk Management, Infrastructure planning, Capacity Management (hardware and software Life cycle), Budgeting and Forecasting, Demand Management, managing IT delivery team, driving CSIP’s and Technology Project Management. Also includes, designing & implementing ITIL process as per contractual timelines, Business Process Mapping, Gap Analysis and Requirement Specification Definition by RGT and Proof of concept as per SOW. Also handling the alerts monitoring and control team along with the automation capabilities. Creating various JIRA dashboards (KANBAN Boards) Splunk monitoring and working on AppDynamics for further drill down of the alert Managing team in multiple locations in India and US. ITIL Practitioner, ability to understand the business requirement or opportunity and to design a solution that addresses the needs from Transition to stabilization/operational phase. Experience in transitioning for UK and US clients based on ITIL principles, defining and designing ITIL Process in a cost-effective manner and setting up the IT infrastructure. Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and business requirements in order to formulate appropriate solution. Good communication skills, interpersonal skills, self-motivation, quick learner, Sense of responsibility, team player.

Experience

1. Vice President

   Morgan Stanley

   Jan 2026 — Present · Bengaluru, IN

Education

• AIET

  Bachelor of Technology - BTech

  2007 — 2011