Jaspreet Singh Dhillon
IT System Specialist Tier 3 @Attain Finance
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WORK HISTORY
IT System Specialist Tier 3 @Attain Finance
Toronto, ON, CA
Placing orders for hardware requests for Canada wide Cash Money Branches, Call Centers, and corporate employees.• Imaging workstations for Cash Money Branches & Curo Corporate employees.• Imaging Loaner laptops, setting up user profile, Testing VPN & shipping them overnight for corporate users.• Imaging multiple devices at a same time using KVM Switch for Call center classes.• Applying diagnostic techniques and using remote access tools like Dameware & TeamViewer to identify and fix technical issues with software’s, hardware & network.• Installing, configuring, updating and maintaining Windows operating systems, applications, drivers and patches on various devices• Setting up Network printers using PowerShell Script for Cash Money Stores• Managing & updating printer firmware & agents software using Cloud Portal.• Generating FedEx & UPS labels and scheduling the pickup from Branches & Corporate employees for hardware returns.• Setting up Microsoft Authenticator for New Hires.• Handling New hire tickets from ordering equipment to shipping them to the users before there start date.• Supporting the users with Microsoft Outlook, Windows & other applications.• Follow-up with users until the issue were resolved.• Experienced in working on multiple IT Projects.• Ordering & activating new cellphones for Branch employees & corporate users from Rogers Portal.• Handling Rogers billing related issues & sudden cancellations for employees.• Ordering licenses for corporate employees for required software’s.• Managing the devices using Microsoft Intune & SCCM. • Adding the users to appropriate groups from Microsoft Intune, adding user computer to correct Active Directory OU`s, unlocking user accounts and Resetting user password.• Pushing the applications from the SCCM for Employees.
EDUCATION
Central Board of Secondary Education
10th
Sai Polytechnic, Badhani
Diploma in Computer Engineering, Computer Science
Lambton College
Post Graduate Diploma in Mobile Application Design & Development, Information Technology
Lovely Professional University
Master of Computer Applications (MCA), Software Engineering
Lovely Professional University
Bachelor of Computer Application, Information Technology
SKILLS
ABOUT JASPREET SINGH DHILLON
As an IT System Specialist at Attain Finance, I provide exceptional technical support and customer service to a diverse range of clients and users across multiple platforms and applications. I have 8+ years of experience in the IT field, with a strong background in IT operations and IT Technical Support. I have successfully completed multiple certifications, including Technical Support Fundamentals, Learning Jira Software, and Product Management: Building a Product Roadmap, which demonstrate my commitment to continuous learning and professional development. I have also developed and enhanced my skills in Office 365 administration, Azure AD, Microsoft Intune and Entra ID, which enable me to deliver high-quality solutions and ensure optimal performance and functionality. I am passionate about solving complex problems, improving user experience, and collaborating with cross-functional teams to achieve shared goals and objectives.
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