Jaspreet Kaur Dhaliwal

Systems Support Analyst @Scotiabank

Toronto, ON, CA

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.• Provide support for assigned applications systems (built in-house and 3rd Party vendor applications), evaluate problems of moderate complexity and identify actions to be taken and recommend/implement solutions to system problems.• Ensure delivery of negotiated product/function while following BNS standards and methodologies. This includes preparing deliverables for operational readiness and steady state support.• Conduct testing of new software releases to ensure successful implementation with no impact to the existing environments.• Maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. Assist in the investigation of applicable applications and account access issues, without exceeding departmental boundaries. The incumbent will also provide management with analysis of all presented issues and distribute all changes identified as workarounds or fixes within the group and other technical support groups.• Provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate.• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Sheridan College

Advanced Technical Diploma