Jasper Osler
IT operations and infrastructure support professional with experience maintaining reliable enterprise technology environments and resolving complex incidents in enterprise production environments.
- Role
- Senior Technician at Stellantis Financial Services US
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jasper Osler
IT operations and infrastructure support professional with experience maintaining reliable enterprise technology environments and resolving complex incidents in enterprise production environments. Proven ability to take ownership of escalated issues, perform deep root-cause analysis, and deliver solutions that improve operational stability. Experienced supporting enterprise endpoints, cloud collaboration platforms, and identity systems while mentoring technicians and improving operational documentation. CompTIA Network+ certified with hands-on experience in hardware diagnostics, server maintenance, and Microsoft 365 enterprise environments.
Experience
Senior Technician
Stellantis Financial Services US
Oct 2025 — Present · Atlanta, GA, US
Provide Tier 3 escalation support for complex incidents across enterprise endpoints, Microsoft 365 services, identity systems, and networking environments- Lead deep technical investigations to identify root causes of recurring incidents in enterprise production environments and implement long-term fixes that improve operational stability- Manage enterprise device lifecycle through Microsoft Intune including compliance policies, application deployment, and remediation- Collaborate with infrastructure and operations teams to diagnose systemic platform issues and improve service reliability- Mentor technicians on advanced troubleshooting methodologies and escalation handling while contributing to internal knowledge documentation.
Education
Morehouse College
Business Administration
2009 — 2013
American InterContinental University
Bachelor of Science - BS, Information Technology - Network Administration
2019 — 2020
Skills
- Social Media
- Music Industry
- Microsoft Office
- Microsoft Word
- Music Production
- Customer Service
- Backing Vocals
- Research
- Songwriting
- Singing
- Social Networking
- Social Media Marketing
- Event Planning
- Microsoft Excel
- Music
- Singer-Songwriter
- Pro Tools
- Leadership
- Microsoft Powerpoint
- Public Speaking
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