Jasper Morris
Associate Technical Support Specialist @ConcertAI
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WORK HISTORY
Associate Technical Support Specialist @ConcertAI
EDUCATION
Walsh University
Bachelor's degree, Computer Science
Wayne County Community College District
Associate's degree, Information Technology
ABOUT JASPER MORRIS
As an IT Specialist at Aultman Health Foundation, I leverage my technical expertise and customer service skills to ensure seamless operation and minimal downtime for various IT systems. I troubleshoot and resolve technical issues, manage user profiles, and deliver remote support using advanced tools. I also configure and support a range of hardware, including PCs and printers.Previously, I worked as a Technical Operations Support Representative at Diebold Nixdorf, where I managed comprehensive services for banking customer ATM fleets, evaluated security incidents, and analyzed data to diagnose and resolve technical issues. I also mentored team members, authored technical documentation, and conducted technical writing. I hold a Bachelor\'s degree in Computer Science from Walsh University and an Associate\'s degree in Information Technology from Wayne County Community College District. I am also a Scrum Master Certified professional, demonstrating my proficiency in agile project management.
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