Jasper Shadloo

Warranty Support Executive @Volvo Cars

Maidenhead, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2015 — Present

Warranty Support Executive @Volvo Cars

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Maidenhead, GB

The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear:\"To be the world\'s most progressive and desired premium car brand”. And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment.Perform Dealer Warranty audits in line with Volvo Car Group Warranty Office guidelines.Supply high quality service to support the Dealer network.Highlight, address and implement process improvements.Ensure adequate cover is in place at all times supporting all Team members within the department.Support the Dealer Network with Customer Relations matters in line with the Volvo Goodwill Policy.

SKILLS

Monitoring Department Spending to Ensure Budgets Are Not ExceededAutomobileAccount ManagementChange ManagementExcellent Communication Skills Both Internal and ExternalInsuranceSettling Claims Within the Terms and Conditions of the Policy Whilst Using TcfEffectively Manage a TeamEnsure Individual and Departmental Kpi’s Are MetBusiness StrategySales ProcessAutomotiveEffective at Managing Third Party Suppliers and Building Long Term RelationshipsPerformance ManagementExcellent Relationship Management Skills at a Senior LevelCall CentersAssisting with the Training of New StaffCarrying Out Annual Performance ReviewsManagementOperations ManagementTime ManagementProject ManagementEffective Customer RelationsCustomer RetentionCustomer ServiceCustomer SatisfactionNew Business DevelopmentB2bMaintaining Work StandardsProcess ImprovementNegotiationVehiclesTeam Leadership

ABOUT JASPER SHADLOO

I am a confident self motivated individual, able to work well within a team or on my own.…

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Jasper Shadloo — Warranty Support Executive at Volvo Cars in Maidenhead, GB | Unifers