Jaspal Singh Jambey
Change Management | Major Incident Specialist | Incident Management | Service Delivery | Service Management | ITIL V4 Certified | Service Desk | Analyst | Ex-TCS | Ex-Genpact
- Role
- Sr IT Service Operations Specialist at S&P Global
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Jaspal Singh Jambey
With over 12 years of experience in service delivery, incident, change, problem…
Experience
Sr IT Service Operations Specialist
Nov 2024 — Present · Noida, IN
Led enterprise-wide change management initiatives to support strategic transformations in technology, processes, and organizational culture.• Directed cross-functional teams through complex change efforts, ensuring smooth transitions and minimal disruption.• Collaborated with business units to assess needs, anticipate challenges, and proactively mitigate risks.• Designed and implemented structural and operational changes across applications, frameworks, and methodologies.• Developed and executed comprehensive change strategies, including communication, training, and stakeholder engagement plans.• Worked across all organizational levels to ensure successful adoption and sustainment of changes.• Created and delivered training materials and support resources to drive user readiness and capability.• Generated and presented weekly/monthly change reports and KPIs to senior leadership.• Chaired Change Advisory Board (CAB) meetings, evaluating and authorizing change requests.• Conducted Post-Implementation Reviews (PIRs) of incident-causing changes, delivering actionable insights and recommendations for continuous improvement.
Education
Nagpur University
Bachelor of Business Administration - BBA, Finance, General
2008 — 2011
Nagpur University
Master of Business Administration (M.B.A.), Finance and HR
2011 — 2014
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