Jason Chan
Senior Manager, Product Management @Zillow
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WORK HISTORY
Senior Manager, Product Management @Zillow
San Francisco, CA, US
Manage the Post-Sales Frontline Product team and own the technology roadmap of Customer Support and Customer Success, focused on improving customer experience and driving customer retention across all business lines • Systems scope include first-party systems, customer inbound channels (Help Center, phone/email/chat), and third-party systems (Salesforce, Genesys, Gainsight, Zendesk) • Lead AI strategy (including Agentic and Copilot capabilities) to empower customer self-serve and improve operator productivity; develop AI-driven customer intelligence to proactively reduce churn and drive upsell
EDUCATION
Georgetown University
Bachelor of Business Administration (B.B.A.), Accounting and Finance
University of California, Berkeley, Haas School of Business
Master of Business Administration (M.B.A.), Marketing
SKILLS
ABOUT JASON CHAN
I am a proven leader in Product Management, experienced in developing process and systems solutions to address evolving business needs. Currently, I am the Senior Manager of Post-Sales Technology at Zillow overseeing the Customer Support & Success technology roadmap, to improve customer experience and drive customer retention. Previously, I served as the Senior Manager of Sales Technology at LinkedIn, leading the CRM and sales systems product strategy, to empower LinkedIn\'s GTM priorities and generate $1B+ in monthly revenue. I have strong business and technical acumen, and am able to serve as the liaison between Business and Engineering teams to drive cross-functional leadership decision-making on process and systems strategy. I am a driven team leader and am passionate about being a champion for my team and building strong relationships with my stakeholders. I have 15 years total experience (8 years post-MBA), in the tech and financial services industries.
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