Jason Svoboda
Deputy Virtual Service Desk Lead @Intellibridge, An Agile Defense Company
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WORK HISTORY
Deputy Virtual Service Desk Lead @Intellibridge, An Agile Defense Company
McLean, VA, US
Support General Services Administration (GSA) government agency of employees under DIGIT task order to advance digital transformation of agency through AI-based infrastructure modernization. Led GEO-to-DIGIT transition activities including process discovery, documentation, and training of incoming service desk workforce- Manage 50+ employee coast-to-coast Virtual Service Desk using follow-the-sun model- Identify and analyze process improvement opportunities to reduce complexity, free employees to focus on higher value and meaningful tasks, and improve the end user customer experience- Foster an environment for continuous improvement, empowerment, motivation, and high performance through autonomy and delegation with regular feedback and coaching- Technologies and packages utilized/supported: ServiceNow, Twilio Flex, Google Workspace
EDUCATION
Indiana State University
Bachelor of Science, Management Information Systems
SKILLS
ABOUT JASON SVOBODA
A passionate, dedicated, and results-driven IT professional with extensive experience in…
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