Jason Steib
Senior Customer Success Manager at Celigo
- Role
- Senior Customer Success Manager at Celigo
- Location
- El Dorado Hills, CA, US
- LinkedIn followers
- 500 followers
About Jason Steib
Experienced customer success professional with 10+ years of success in driving product adoption and maximizing customer value. Skilled in executing against KPIs, managing complex customer relationships, and delivering world-class onboarding and implementation experiences.
Experience
Senior Customer Success Manager
Feb 2022 — Present
Manage a portfolio of strategic enterprise accounts• Collaborate cross-functionally to drive adoption and improve performance in strategic accounts• Assist management with design and development of training content, playbooks, and collateral • Identify, pilot, and implement processes to streamline customer engagement and outreach efforts• Mentor new team members
Education
San José State University
Bachelor of Arts (B.A.), Communication Studies
2008 — 2013
Skills
- Lead Generation
- Research
- Lead Qualification
- Customer Service
- Organizational Communication
- Logistics
- Critical Thinking
- Writing
- Account Management
- Customer Relationship Management (Crm)
- Public Speaking
- Crm
- Employee Training
- Salesforce.com
- Persuasion
- Marketing
- Written & Oral Presentation Skills
- Leadership
- Conflict Resolution
- Speech Writing
- Problem Solving
- Software as a Service (Saas)
- Presentations
- Social Media
- Sugarcrm
- Powerpoint
- Management
- Saas
- Microsoft Office
- Sales
- Team Leadership
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