Jason Hugh Smith
Senior Product Engineer - Hotel Owner, Commercial Products & Platforms (Hocpp) @IHG Hotels & Resorts
Signup · Get unlimited contacts
WORK HISTORY
Senior Product Engineer - Hotel Owner, Commercial Products & Platforms (Hocpp) @IHG Hotels & Resorts
Atlanta, GA, US
Senior technical platform owner for IHG’s Guest Infra ecosystem, including IHG EDGE (AWS-based Guest Experience Platform) and IHG Connect (Guest Wi-Fi Platform). Accountable for platform strategy, enterprise migration, security alignment, and cross-product enablement supporting guest experience, loyalty, Stay Enhancements, and emerging IoT capabilities at global scale.Responsibilities & Scope– Enable platform strategy and technical direction for the EDGE Platform, aligning guest experience goals with enterprise security and long-term business strategy– Lead enterprise migration initiatives moving guest platforms, microservices, and sensitive data into IHG’s AWS Landing Zone– Lead engineering partner to IHG Security, Architecture & Innovation, and Global Infra, guiding architecture and production approvals to allign with strategy– Define and enforce standards across networking, authentication, onboarding and integration patterns– Balance innovation with resiliency, ensuring global scalability, operational stability, and audit readiness– Act as senior escalation point for EDGE platform architecture and cross-product dependenciesKey Outcomes & Impact– Led multi-year migration of the EDGE platform from third-party infra into IHG owned infra– Enabled secure internal storage of sensitive guest data, unblocking future loyalty and guest initiatives– Delivered post-migration architecture with multi-zone redundancy, strengthening resiliency and OVP– Established enterprise-approved connectivity and platform patterns across AMER, EMEAA, and ChinaPlatform Highlights– Migrated Splash Page to IHG Masterbrand via EDGE RADIUS, avoiding $11M in 5-year licensing costs– Integrated Wi-Fi authenticaiton with loyalty app for award winning Passpoint Hotspot 2.0 feature– Delivered IoT Thermostat and Stay Enhancements POCs and scaled platform connectivity globally– Executed AWS Platform Migration to enable loyalty enrollments (generating millions of enrollments)
EDUCATION
Georgia State University
Bachelor’s Degree
SKILLS
ABOUT JASON HUGH SMITH
Senior Product Engineer focused on owning and evolving global guest-facing platforms at the intersection of technology, guest experience, security, and business value.Over the past several years, I have played a key role in the evolution of IHG’s Guest Infrastructure ecosystem - from large-scale guest Wi-Fi deployments to the creation, migration, and enterprise hardening of the IHG EDGE platform, which now underpins critical digital guest experiences including connectivity, loyalty onboarding, digital checkout, and future IoT integrations.These capabilities include the IHG Masterbrand Guest Wi-Fi Splash Page (Captive Portal); Wi-Fi Auto Connect (Passpoint), IHG\'s award-winning innovation integrated with the IHG One Rewards Loyalty App; In-room Entertainment System integrations for experience personalisation, In-stay upsells (Stay Enhancments), Digital Check-in and Digital Check-out (seamless guest journey), Pay with Points (loyalty micro-transactions), and Digital Dining (automated room service)- all delivered through a shared, scalable guest experience platform foundation.My role goes beyond technical delivery. I focus on:– Translating guest and business needs into scalable, reusable platform capabilities– Balancing innovation with security, compliance, and operational resilience– Partnering across Product, Security, Architecture & Innovation, Infrastructure, and external vendors– Driving platform decisions that improve guest satisfaction, owner value, and long-term cost efficiencyI’ve supported the delivery of guest-facing platforms across hotels globally, modernized legacy, property-bound solutions into cloud-based services, and led complex migrations into enterprise-owned cloud infrastructure to ensure data ownership, resiliency, and alignment with corporate standards.I’m particularly passionate about building platforms that teams can build on - enabling faster delivery of guest experiences while maintaining trust, clarity of ownership, and global scalability. This foundation is critical to supporting loyalty growth, digital enablement, and the next generation of guest-centric innovation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.