Jason Rigby
Application Support Senior Manager (VP) @Citi
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WORK HISTORY
Application Support Senior Manager (VP) @Citi
I am the EMEA support manager for the Data And Digital production support group. This involves managing a global support team of twenty six vendor staff from LTI Mindtree providing a 24 x 7 Level-2 application support function for eighteen applications within SST. I am the owner of our ITIL change management & problem management group functions, and I am the level-2 vendor relationship owner for our service desk, and command centre, vendor teams.Between January 2013 and April 2018, I managed the SST global service desk team based in India. This involved managing a global support team of 22 Level-1 Polaris vendor resources, providing a 24x7 support function.Between April 2008 and January 2013, I managed two application support teams in Belfast, comprised of 13 people, within the Citi Transaction Services area. I also managed two India based vendor application support teams from Wipro and Polaris, comprised of 11 people.
EDUCATION
Queen's University Belfast
Economic History, Economics, History
Queen's University Belfast
Computer Science & Applications, Postgraduate Degree
SKILLS
ABOUT JASON RIGBY
Experienced senior application support manager with 20 years experience of working in the financial services industry, and 7 years working in the insurance industry. Strong professional skilled in Project Management, IT Service Management, Vendor Management, Business Process, Coaching, People Management, and Team Building.
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