Jason Radford
Technical Support Specialist @VINCUE
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WORK HISTORY
Technical Support Specialist @VINCUE
Kansas City, MO, US
Technical Support Specialist is responsible for identifying, troubleshooting, and resolving a wide variety of issues related to our product. In this role, you will work closely with your fellow Support Team members, clients, industry partners, and developers to ensure a smooth experience for our clients as they engage with our software. This role requires strong communication skills, troubleshooting, and a firm commitment to customer success and satisfaction.• Be part of a small team of support technicians, documenting and resolving issues for customers from a variety of contactchannels.• Work with integration and development teams as necessary to troubleshoot in-depth problems.• Document procedures, troubleshoot issues, and provide technical guidance to the team and stakeholders.• Mentor and learn from teammates who share your passion for exceptional teamwork, customer value, and experience.
EDUCATION
University of Missouri-Kansas City
Bachelors of Science, Communication Studies
New Horizons Computer Learning Center
Network Security Cyber Defender Program
SKILLS
ABOUT JASON RADFORD
Experienced Client Relations Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support, Customer Relationship Management (CRM), Customer Satisfaction, Public Speaking, and Team Building. Dedicated professional who graduated from UMKC with additional tech training from New Horizons Computer Learning Center. Also an Eagle Scout who enjoys volunteer work and protecting the environment.
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