Jason Quinton Johnson
Director, Customer Care Client Leader @Alight Solutions
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WORK HISTORY
Director, Customer Care Client Leader @Alight Solutions
Developing and leading leaders to navigate and cultivate effective relationships through data analytics, domain specific knowledge, engagement, and operational consulting.• Leading a team of leaders of 7+ Client Managers responsible for over 400+ clients delivering exceptional service for health solutions and accounts• Driving engagement, talent development across teams and succession planning• Leading integration of customer care domains, quality, team managers, clientmanagers, client delivery groups and operational partnerships• Development of capacity and contingency plans, implementations, calibrations andresponsibility of portfolio or clients• Coordination of CEO Escalation resolution tasks and responsiveness• Management of HR policies, delivering in diversity, support of BRGs and communityservice efforts across markets• Directing of staffing plans, automation of services, channel experience and digitaltransformation
EDUCATION
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ABOUT JASON QUINTON JOHNSON
Client Service Leader with passionate leader experience, known to impact clients, colleagues, and teams very quickly, to achieve unprecedented results in overall quality and performance. Overall success attributed to a detail-oriented leadership skilled presence from the United States Marine Corps, in addition to skills in change management and project management; a proven ability constructing and building out transformational change initiatives, strategies, processes, tools and tactics while excelling in critical problem solving and providing creative and innovative solutions to complex problems. Extensive experience within the Health and Welfare, Defined Benefit, and Defined Contribution platforms within HRO Organizations. Extensive Project Management skills with leading Annual Enrollment and Compliance and employer reporting which attributes to timely resolutions and completing deadlines in advance with documented success rates and accolades. Has excellent communication skills; highly skilled and proficient in presenting to large audiences, with a strong history for motivating and developing employees into trusted advisors for clients with candor and personal touch. Extensive experience and expertise in the following: Call Center Management Implementation Project Lead Annual Enrollment/Compliance Quality Control Quality Coaching and Development Change and Project Management Proficiency Planning & Execution Health & Welfare Defined Benefits Corporate Sales Presentations Leadership Development Defined Contributions
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