Jason Peralta

About Jason Peralta

Jason Peralta is a Senior Account Manager for a Fortune 500 company. 20 years in the healthcare industry.12 years in account management. 2 years supporting approximately 150 Long Term Care facilities.2 years supporting hospitals.2 years supporting approximately 5 health insurance payors. Accomplishments:Promoted to account manager in January 2014 Prior to his career in account management, Jason sharpened his career development in healthcare administration by earning his Masters in Healthcare Administration at the age of 27 and by working at the UT Arlington Health Center. At the health center Mr. Peralta played a vital role in supporting the front office and helped set up annual immunization outreach events for the international students. Jason succeeded in providing exceptional customer service to the international students and apprised them of the admission process. In addition, Mr. Peralta played an integral part in supporting the immunization nurse and managed all the administrative duties. Jason took his experience in project coordination and healthcare administration to the T-System. For two years Mr.Peralta helped support 1,400 clients with medical template revisions. He also provided guidance to clients on accurately documenting to reach higher reimbursement for the hospitals. Jason was also in charge of creating internal reports which monitored the progress of large team projects. Outside of the healthcare area, Mr. Peralta has one year of experience working in corporate banking, which involved underwriting for commercial real estate loans and lines of credit that were worth over a million dollars.

Experience

1. Customer Success Senior Associate

   Cognizant

   Oct 2022 — Present

   Create an exceptional client experience. Manage client expectations. Schedule, Lead, Prepare monthly business reviews. Track KPIs/SLAs Speaking intelligently to clients about services processes and engaging key stakeholders to achieve optimal outcomes. Assist with account receivable challenges. Achieve targets for the number of reference-able clients. Attain NPS targets – review responses, create action plan, follow-up with the client and stay engaged until issue resolution. Manage and reduce at-risk clients. Keeping track of escalated issues. Sending meeting minutes, providing timely follow-up and resolution. Document all client and internal communication in salesforce, via a case. About Cognizant Technology Solutions Corporation Cognizant is a global professional services company that helps clients modernize technology, reimagine processes, and transform experiences. They focus on helping businesses become data-enabled and data-driven in the digital era. Cognizant is headquartered in Teaneck, New Jersey, and has a global presence with over 336,300 employees.

Education

• The University of Texas at Arlington - College of Business

  Masters of Science, Human Resources Management/Personnel Administration, General

• The University of Texas at Arlington - College of Business

  Master of Science - MS, Healthcare Administration

  2006 — 2008

• AIGPE

  Lean Six Sigma Yellow Belt Certification

• UNM Anderson School of Management

  Bachelor of Business Administration - BBA, Financial Management

  1999 — 2003

Skills

• Sales
• Quality Assurance
• Time Management
• Customer Service
• Professional Writing Skills
• Crm
• Prophix
• Policy
• Project Management
• Data Entry
• Knowledge of Healthcare Industry
• Event Planning
• Sugarcrm
• Microsoft Excel
• Hipaa
• Salesforce.com
• Microsoft Word
• Access
• Microsoft Visio
• Management
• Healthcare Management
• Customer Relationship Management (Crm)
• Hipaa Trained
• Analytic Problem Solving
• Peoplesoft
• Hospitals
• Finance
• Project Management Training
• Peoplesoft Financial
• Pharmaceutical Industry
• Ability to Multi-Task, Meet Deadlines, and Provide Team Project Leadership
• Healthcare
• Lotus Notes
• Outlook
• Microsoft Outlook
• Medical Records
• Leadership
• Managed Care
• Microsoft Powerpoint
• Analysis