Jason Ossenkop

About Jason Ossenkop

Manager II, Customer Care - Enterprise, actively manage a team of agents for the Enterprise campaigns. Responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and act as a Subject Matter Expert for Operations. Oversee the customer journey for those experiencing Toast POS issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines.Coach a team on delivering high quality customer interactions, feel a sense of ownership in Brand Success, and excel in ambiguous environments. Actively manage a team of agents that are responsible for executing our Enterprise and Upper Mid-Market accounts, delivering a high-touch, personalized, and proactive support experience.Responsible for ensuring optimal customer journey experiences through weekly client meetings, collaboration, process refinement, and team development, focusing on technical troubleshooting, product knowledge, and innovative customer engagement.

Experience

1. Manager Ii, Customer Care - Enterprise

   Toast

   Sep 2025 — Present

   Led and developed a high-performing team in customer care, ensuring adherence to schedules and performance standards. • Drove process improvement initiatives through effective communication and problem-solving strategies. • Facilitated smooth client transitions and brand management through cross-functional collaboration. • Analyzed data and implemented project management techniques to optimize customer care operations.

Education

• Bellevue University

  Bachelor’s degree Marketing Management, Marketing/Marketing Management, General

• Midland University

  Accounting/Marketing

• University of Nebraska at Omaha

  Accounting

Skills

• Linkedin
• Recruiting
• Technical Support
• Mentoring
• Analysis
• Google Drive
• Account Management
• Collaborative Problem Solving
• Data Entry
• Make IT Happen
• Teamwork
• Networking
• Awesomeness
• Microsoft Powerpoint
• Sourcing
• Golf Fitness
• Customer Support
• Microsoft Excel
• Salesforce.com
• Golf Clubs
• Education
• Yachting
• Purchasing
• Strategy
• Microsoft Exchange
• Microsoft Products
• Management
• Team Building
• Customer Retention
• Burgers
• Customer Service
• Making IT Happen
• Microsoft Office
• Sales
• Google Adwords
• Google Docs
• Time Management
• Solution Development
• Customer Experience
• Communication