Jason Brown
CX and Technology Strategist | Digital Solutions & Cross Channel Experiences | Business Process Transformation | Kentucky Colonel | Swim Dad
- Role
- Principal Client Success Manager at Fortra
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Jason Brown
Jason Brown is a Principal Client Success Manager at Fortra. Jason brings a focus and expertise in establishing and building strong customer relationships. Jason understands how to build and deliver cross-channel customer experiences by transforming customer and solution strategy through the design phase to the implementation of those key services and solutions. Jason brings a deep understanding of how to transform business processes while leveraging existing and new infrastructure and support. He has a flexible attitude that allows him to adapt to changing circumstances and take that extra step to help the team. Jason has more than 20 years’ experience covering both technology and business process improvement.Jason specializes in the following areas: Account Management, Solution Success and Value Planning, CX and Technology Strategy, Digital Solutions, Cross Channel Experiences, and Business Process Transformation. Additional focus and specializations include budget development/management/analysis, project/knowledge management, process automation, business intelligence, and vendor management/support.
Experience
Principal Client Success Manager
Mar 2025 — Present · Louisville, KY, US
As a Principal Customer Success Manager (CSM) with Fortra, I am responsible for managing a portfolio of high-value, strategic clients, building, and maintaining strong, long-term business relationships. As their trusted advisor, I focus on building relationships with all client stakeholders (up to the CXO level) while ensuring my clients derive tangible value from Fortra\'s solutions.I am a seasoned, experienced, consultative business advisor who brings solution expertise and ensures the adoption of our most appropriate products, services, and strategies that help my clients achieve and expand upon their desired outcomes. Throughout the Fortra customer lifecycle, I am my client\'s advocate, working closely to identify their business challenges and opportunities, while proposing tailored Fortra solutions, that help them solve those needs and challenges. Additionally, by fostering strong executive-level relationships, I am able to gain deep insights into my client’s industries, businesses, and operations, positioning myself as a trusted advisor within their organization. I manage client escalations, share market trends and key insights, and proactively present opportunities to introduce innovative technologies and services to support my client’s evolving business needs.
Skills
- Recruiting
- Social Media
- Business Analysis
- Project Coordination
- Problem Analysis
- Data Network
- Call Control
- Problem Solving
- Operations Management
- Program Management
- Budget
- Team Leadership
- Customer Retention
- Genesys Framework V.8 Foundation
- Project Management
- Customer Service
- Integration
- Performance Management
- Employee Training
- Telephony
- Contact Centers
- Customer Satisfaction
- Call Center Development
- Management
- Genesys Framework
- Marketing
- Teamwork
- Budgets
- Call Center
- Sales
- Time Management
- Genesys Framework V.8 Deployment
- Project Planning
- Call Centers
- Genesys
- Cross-Functional Team Leadership
- Genesys Inbound Voice and Routing Development Using Composer
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