Jason Rohr
- Role
- Digital Manager of Customer Success Managers at Microsoft
- Location
- Fargo, ND, US
- LinkedIn followers
- 500 followers
About Jason Rohr
Technology Leader with a track record of achieving cost savings, enhancing system…
Experience
Digital Manager of Customer Success Managers
Nov 2020 — Present
Attract, develop, coach, and evaluate CSMs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Acts as a strategic partner to executive-level business and technical decision makers (e.g, C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships. Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management. Report on monthly, quarterly, and annual sales targets and deliver business insights, trends, and analysis to drive ongoing performance improvements. Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls. Guide team in identifying and articulating business value of role and solutions for customer organization. Guide team to follow process, systems, and documentation as expected; ensure teams focus on identifying issues and barriers to efficiency; share context for importance and business impact of process improvements. Work with team to prioritize recommendations for improvements, articulate broader impact of process gaps and inefficiencies. Ensure accountability for process adherence, influences adoption of recommended improvements and solutions.
Skills
- Network Administration
- Troubleshooting
- Windows Server
- Group Policy
- Disaster Recovery
- System Administration
- Vmware
- Microsoft Sql Server
- Process Improvement
- Security
- Sharepoint
- Iis
- Active Directory
- Customer Service
- Servers
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