Jason Levy

About Jason Levy

Hello! I’m Jason Levy, a dedicated professional in customer experience and human resources with a passion for shaping meaningful connections and fostering environments where people can thrive. My journey began at Walt Disney World, where I first learned the powerful impact of blending individual growth with exceptional customer experiences. It was there that I saw firsthand how motivating and equipping team members can create memorable, positive moments that resonate with both guests and colleagues alike.My career has spanned diverse industries, including Target Corporation, where I led initiatives that increased guest engagement scores by 22% in just six months, and Coldwell Banker, where I supported the culture across 14 offices and 850 agents. Through these roles, I’ve seen how aligning customer satisfaction with business goals can lead to remarkable results. I’m committed to a balanced approach that combines data-driven strategies with empathy, ensuring that each team member feels valued and inspired to contribute their best.Alongside these experiences, I have scripted and delivered training content on service through sales, advocating a soft-skill approach that fosters lasting relationships and drives increased sales. This approach has been key in developing customer loyalty and building teams that truly understand and anticipate client needs.Through my consulting work with entrepreneurs and small business owners, I deliver insights and strategies that align business practices with customer expectations and support cohesive, thriving cultures. I believe in unlocking potential and customizing training to elevate skills, enhance efficiency, and help individuals find purpose and joy in their work.Whether it’s shaping culture, driving orientation, designing onboarding programs, or creating recognition and accountability systems, my focus is on building a positive, engaged workforce from the ground up. If elevating your company\'s customer experience and operational efficiency aligns with your vision, I’d love to connect. Together, we can create success that’s measured not just in numbers but in the positive, lasting impact on each team member and every customer we serve.

Experience

1. Team Member Engagement Manager

   NCG Hospitality

   Dec 2024 — Present · Madison, WI, US

   HR and Team Member Engagement leader responsible for daily HR operations, full-cycle recruitment, and the design of engagement and recognition practices that strengthen leadership effectiveness and team experience. Works closely with property and corporate teams to translate people strategy into practical tools, supporting strong service standards and contributing to recognition as a USA Today Top Workplace in 2025.* Partner directly with property leadership as a trusted HR advisor, contributing to departmental strategy, goal setting, accountability, and leadership development.* Execute daily HR operations and full-cycle recruitment, ensuring consistent, compliant, and people-centered hiring and onboarding practices.* Design and support engagement and recognition initiatives that strengthen leadership effectiveness, team experience, and day-to-day execution.* Translate people strategy into practical tools and actions through close collaboration with property and corporate teams.* Shape hiring and engagement practices by developing standardized interview questions, enhancing job listing templates, and supporting the rollout of a refreshed 2026 team member recognition program.

Education

• Elmira College

  Bachelor's degree

• Disney University

  Leadership and HR Courses

Skills

• Hospitality
• Microsoft Office
• Front Office
• Management
• Training
• Budgeting
• Leadership
• Human Resources
• Time Management
• Hospitality Management
• Customer Service
• Project Management
• Employee Relations
• Interviews
• Employee Training
• Microsoft Word
• Public Speaking
• Resorts
• Powerpoint
• Budgets