Jason Mlady
Supervisor of Customer Service at Horizon Air
- Role
- Customer Service Supervisor at Horizon Air
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Jason Mlady
Jason is a driven professional who is well-versed in many topics within the field of aviation, with a focus on employee development, data analysis, and customer service. He pursues lighting passion within employees, peers, and business partners to perform above expectations and appreciate in themselves the hard work they accomplish daily.
Experience
Customer Service Supervisor
Mar 2025 — Present · Sacramento, CA, US
Supervising the operations of Alaska Airlines, Horizon Air, SkyWest Airlines, and Hawaiian Airlines at Sacramento International Airport- Leading a team of Passenger Service and Ground Service Agents in scheduling, training, attendance, discipline, and performance- Establishing priorities for the team, particularly pertaining to a safe and compliant operation- Investigating and reporting delays and irregular flight activity and proposing solutions for how to avoid delays in the future- Making decisions and ensuring tools and equipment are available and working for employees to perform job functions effectively- Supervising ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight and balance, and baggage handling procedures- Monitoring compliance with FAA and company regulations and periodically reviewing applicable documents- Developing people through effective performance management, coaching, and providing relevant feedback.
Education
Purdue University
Bachelor of Science (B.S.), Aviation Management
2008 — 2012
Purdue University
Master of Science (M.S.), Aviation and Aerospace Management
2011 — 2013
Green River College
Certificate of Completion, Aviation Technology - Airline Dispatch
Skills
- Data Analysis
- Html
- Training
- Fundraising
- Airlines
- Alumni Relations
- Team Leadership
- Marketing
- Event Planning
- Teamwork
- Css
- Communication
- Wordpress
- Team Building
- Management
- Commercial Aviation
- Leadership
- Web Design
- Teaching
- Time Management
- Operations Management
- Transportation
- Social Networking
- Airports
- Social Media
- Public Speaking
- Customer Service
- Aviation
- Research
- Social Media Marketing
- Aircraft
- Web Analytics
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